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Customer Service

Shipping

Please note that Nayla Natural Care is an online only store and we currently do not offer in town pick up. We apologize for any inconvenience.

Our aim is to have all orders placed from Monday to Friday shipped out within 24-72 hours. Orders placed on Saturday, Sunday or on a holiday will be shipped the next business day. When we have a special promotion or discount code sale happening, orders will likely take longer to ship out due to order volume.

If you pay with a linked bank account through PayPal (eCheck) your order will ship once the eCheck has cleared. This can take anywhere from 3-5 business days.

Please note that during busy delivery times (holiday season etc.) your shipment may take slightly longer to arrive.

Canada Post Expedited Parcel is our primary shipping method. We also offer Canada Post Xpresspost Service if you need your shipment faster. Insurance and tracking is included with all shipments.

Canadian Shipping Rates


Canada Post - Expedited Parcel

Nayla Natural Care is happy to offer free Expedited Parcel shipping within Canada on all orders over $150.00.

Deliveries to major centres within Canada are usually:

Local - 1 business day
Regional - 1 to 3 business days
National - 3 to 7 business days

Canada Post - Xpresspost Service

Deliveries to major centres within Canada are usually:

Local - Next day
Regional - 1 to 2 business days
National - 2 to 3 business days


If you do not live in a major Canadian center, please contact us for a shipping time estimate.

Ontario Canada (ON)

Order Total Expedited Shipping Costs Xpresspost Shipping Costs
Up to $150.00 $7.99 $11.49
$150.01+ FREE SHIPPING $11.49

Quebec Canada (QC)

Order Total Expedited Shipping Costs Xpresspost Shipping Costs
Up to $150.00 $8.49 $11.99
$150.01+ FREE SHIPPING $11.99

Western & Eastern Canada (BC, AB, SK, MB, NB, PE, NS, NL)

Order Total Expedited Shipping Costs Xpresspost Shipping Costs
Up to $50.00 $9.99 $14.99
$50.01-$100.00 $11.99 $16.99
$100.01-$150.00 $14.99 $18.99
$150.01+ FREE SHIPPING $20.99

Territories (NT, NU & YT)

Order Total Expedited Shipping Costs Xpresspost Shipping Costs
Up to $150.00 $18.99 $25.99
$150.01+ $21.99 $35.99

Continental US Shipping Rates


Canada Post - Expedited Parcel USA

Please allow 6-12 days for delivery to major centers in the continental United States (for non-continental states, please see our International Shipping Rate). If you do not live in a major US center, please contact us for a shipping time estimate. Please allow extra time for customs clearance.

Canada Post - Xpresspost USA

Please allow 3-5 days for delivery to major centers in the continental United States (for non-continental states, please see our International Shipping Rate). If you do not live in a major US center, please contact us for a shipping time estimate. Please allow extra time for customs clearance.

Order Total Expedited Shipping Costs Xpresspost Shipping Costs
Up to $50.00 $16.99 $23.99
$50.01-$100.00 $19.99 $25.99
$100.01+ $23.99 $28.99

International Shipping

For locations outside of Canada and the USA (including Hawaii and Alaska) please contact us with what you would like to order and we will provide you with your shipping method options and quotes.

Taxes, Customs and Duties

Nayla Natural Care does not charge any taxes (HST, GST & PST) on items shipped outside of Canada. Your order may be subject to import duties and taxes once they reach your country. Nayla Natural Care is not responsible for, cannot estimate and does not collect any duties and/or taxes that may be incurred on your shipment. Recipients are responsible for paying any of these additional fees. For customs information that will affect your shipment, please contact your customs office.

 
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